Introduction
Traveling to the vibrant city of New Orleans? Whether you’re landing for business, a vacation, or a special event, the need for reliable transportation becomes clear the moment you step off the plane. The Louis Armstrong New Orleans International Airport (MSY) serves as a major hub in the southern U.S., welcoming millions of travelers every year. Amid the jazz, beignets, and the rich cultural tapestry of New Orleans, having your own vehicle gives you the freedom to explore the city on your terms.
When it comes to rental cars at MSY, Hertz Car Rental Louis Armstrong New Orleans International Airport stands out as one of the most trusted and popular choices. Known for its wide range of vehicle options, seamless check-in process, and excellent customer service, Hertz helps make your transition from runway to roadway fast and stress-free. With offices conveniently located within the airport and a fleet ranging from budget-friendly economy cars to high-end SUVs, Hertz caters to every type of traveler.
But navigating the world of car rentals can be overwhelming, especially with so many websites and companies offering competing services. Should you book directly with Hertz, or use a comparison site like DiscoverCars or Expedia? What’s the best deal? Are there any hidden fees?
In this ultimate guide, we’ll cover everything you need to know about renting a car from Hertz at New Orleans Airport, how it stacks up against competitors, the top 5 rent-a-car websites (with pros and cons for each), and how to ensure a smooth rental experience from touchdown to takeoff. Buckle up — we’re about to take you through the essentials and insider tips that will save you time, money, and headaches.
Why Choose Hertz at Louis Armstrong New Orleans International Airport?
When you think about renting a car, convenience and reliability are usually the top priorities. Hertz ticks both these boxes, especially at MSY. Located right inside the airport’s consolidated rental car facility, Hertz offers quick access to vehicles as soon as you collect your luggage. No long shuttle rides. No hassle.
Prime Location
The Hertz rental counter is located at the Consolidated Rental Car Facility at MSY, which is connected to the main terminal via a short walk and covered walkway. This means no waiting for transport — you can pick up your keys and go within minutes.
Wide Range of Vehicles
Whether you’re visiting for Mardi Gras with a group or traveling solo for work, Hertz offers vehicles for every occasion. Choose from economy cars like the Nissan Versa for quick city trips, to roomy SUVs like the Ford Explorer for family getaways. Want to ride in style? Luxury vehicles like BMWs and Cadillacs are also available for those willing to splurge.
Fast Check-In with Hertz Gold Plus Rewards
Frequent traveler? Signing up for the Hertz Gold Plus Rewards program can be a game changer. Members get benefits like skipping the rental counter, earning points on rentals, and choosing their vehicle straight from the lot. It’s a great way to make your trip more efficient, especially if you’re landing during peak travel hours.
Customer Support and Flexibility
Hertz is known for solid customer service. From dealing with delayed flights to last-minute changes, the support team at MSY is responsive and friendly. Their policies are also quite flexible, allowing modifications to reservations and offering several insurance protection plans depending on your needs.
Trusted Global Brand
When you choose Hertz, you’re not just picking a local vendor — you’re going with a global brand that’s been around for over a century. This means consistency, accountability, and a certain level of trust that local vendors might not always provide.
So if reliability, location, vehicle selection, and customer support matter to you, Hertz at Louis Armstrong International Airport should be at the top of your list.
Steps to Book a Hertz Car at MSY Airport
Booking your Hertz rental at New Orleans Airport is easy — whether you’re planning weeks in advance or making a last-minute decision at baggage claim. Let’s break down your options so you can pick the method that suits you best.
Step-by-Step Online Booking Process
- Visit the Official Hertz Website or App:
Go to www.hertz.com and enter “Louis Armstrong New Orleans International Airport” as your pickup location. Select your dates and times. - Choose Your Vehicle Type:
Browse through various categories including Economy, Midsize, Full-size, SUVs, Luxury, and more. The site will display daily rates and total estimated cost. - Add Extras If Needed:
GPS units, car seats, toll passes, and insurance options are available. You can also choose to add an additional driver. - Complete Your Reservation:
Input your personal information, flight details (if applicable), and payment info. You can either prepay or choose to pay at pickup. - Receive Confirmation:
You’ll receive an email confirmation with your reservation details and instructions for picking up your car at the airport.
On-Site Booking at the Airport
Didn’t plan ahead? No problem. The Hertz counter at MSY accepts walk-ins. You’ll find their kiosk in the rental car center, and availability is usually good, especially on weekdays. However, rates might be higher than online, and you might not get your preferred vehicle category.
Required Documents & Age Restrictions
To rent a car from Hertz at MSY, you’ll need:
- A valid driver’s license (international travelers may need an International Driving Permit)
- A credit or debit card in your name
- Proof of return flight (sometimes required for debit card users)
- You must be at least 20 years old to rent, although a young renter fee applies to those under 25
Keep in mind, Hertz may also perform a soft credit check for debit card renters, especially for luxury or premium vehicles.
Hertz Car Rental Policies at MSY
Knowing the policies before you rent can save you a lot of headaches. Here’s what you need to know about Hertz’s rental rules at New Orleans Airport.
Pick-Up and Drop-Off Procedures
When you arrive at MSY, follow signs to the Consolidated Rental Car Facility. At the Hertz counter, present your ID, credit/debit card, and confirmation number. After a brief check-in process, you’ll be directed to the garage where you can pick your vehicle.
Returning the vehicle is just as easy. Follow the signs for Rental Car Return when approaching the airport. A staff member will inspect the car, and you’ll receive a receipt. It takes about 5-10 minutes.
Fuel Policies
Hertz offers three fuel options:
- Prepay: Buy a full tank at pickup (non-refundable)
- Return Full: Refuel before returning to avoid extra charges
- Pay on Return: Hertz refuels for you at a premium price
Returning the car with a full tank is usually the most cost-effective option.
Cancellation & Modification
Plans changed? You can cancel your prepaid reservation up to 24 hours before pickup for a partial refund (minus cancellation fee). Pay-at-location bookings offer more flexibility and can be modified or canceled for free.
Late Returns and Grace Period
Hertz gives a 29-minute grace period. After that, you may be charged for an extra day. Always call ahead if you’re going to be late — sometimes they’ll waive the fee if you communicate.
Vehicle Options Available at Hertz in New Orleans Airport
No two travelers are the same — and that’s why Hertz offers a diverse fleet. Here’s what you can expect at the MSY location.
Economy and Compact Cars
Perfect for city driving, solo travel, or tight budgets. Think Nissan Versa, Toyota Yaris, and similar. Great gas mileage and easy to park in New Orleans’ sometimes-cramped streets.
Standard and Full-Size Sedans
Ideal for business travelers or families. Includes Toyota Camry, Hyundai Sonata, and Ford Fusion. These cars offer more space and smoother highway performance.
SUVs and Minivans
Need more room? SUVs like the Ford Escape, Jeep Grand Cherokee, or Chevy Tahoe provide space for families and gear. Minivans like the Dodge Grand Caravan are great for road trips and group travel.
Luxury Vehicles
For those wanting to ride in style, choose from high-end models like the BMW 5 Series, Cadillac XTS, or even Teslas in some locations.
Electric and Hybrid Options
Environmentally conscious? Hertz at MSY may offer hybrid or electric options like the Toyota Prius or Tesla Model 3 — availability varies, so book early.
Peak Season Availability
During major events like Mardi Gras or Jazz Fest, rental demand skyrockets. Book well in advance and expect higher prices. Signing up for alerts from rental sites can help you score deals even during peak times.
Cost Breakdown and Additional Fees
When renting a vehicle, especially from a busy airport like MSY, it’s essential to understand all the costs involved to avoid surprises at checkout. Hertz offers competitive base rates, but like all rental companies, several additional fees can pile up if you’re not careful.
Base Rental Rate
The base rate is the daily price you’re quoted for your vehicle. This includes:
- Vehicle class
- Mileage allowance (often unlimited)
- Basic usage terms
Rates vary based on the time of year, demand, car model, and how far in advance you book. On average, you might expect to pay between $45–$90 per day for a standard rental.
Insurance and Protection Plans
Hertz offers multiple insurance options:
- LDW (Loss Damage Waiver): Covers damage or theft — usually $10–$30 per day.
- LIS (Liability Insurance Supplement): Covers third-party injury/damage — ~$15/day.
- PAI/PEC (Personal Accident & Effects): Covers medical costs and belongings — ~$7/day.
While optional, you should check if your credit card or personal auto insurance already includes coverage.
Airport Concession Recovery Fee
Renting at airports usually means extra fees. At MSY, you’ll find:
- Concession Recovery Fee (~11%)
- Facility Usage Fee (~$5–$8/day)
These are non-negotiable and standard across all rental companies operating from the airport.
Taxes and Surcharges
Expect state and local sales tax (~9.45% in Louisiana) added to your total, along with tourism or vehicle license fees, typically $2–$5 per day.
Optional Add-ons
- GPS navigation: ~$13/day
- Child seat: ~$13–$15/day
- Toll pass device: ~$6/day, plus toll charges
- Additional driver fee: ~$13/day (often waived for spouses)
Late Fees and Fuel Charges
Return your car late, and Hertz may charge for a full extra day. Refuel before drop-off or face a steep fuel surcharge ($9/gallon or more).
Tips to Save Money
- Book early: Prices rise closer to your rental date.
- Use discount codes or membership benefits: AAA, AARP, and corporate codes offer significant savings.
- Avoid airport pickups if possible: Off-site rentals often waive airport fees.
- Decline extras you don’t need: Bring your own GPS or car seat.
Understanding these costs helps ensure that your final bill doesn’t come as a shock and lets you plan your travel budget more effectively.
Top 5 Rent a Car Websites to Compare and Book
There’s no shortage of websites that promise the “best deals” on rental cars. But not all are created equal. Below are the top 5 car rental comparison sites based on price, transparency, user experience, and customer support — including editor reviews and pros and cons for each.
Editor’s Choice: #1 DiscoverCars
image Credit: Discovercars
DiscoverCars is one of the most transparent and user-friendly rental comparison platforms on the market. It partners with over 500 rental companies globally and consistently offers some of the lowest rates for Hertz and other providers at MSY.
Pros:
- Excellent customer support
- Full-cost breakdown with no hidden fees
- Free cancellation on most rentals
- Handy filters (fuel policy, deposit, mileage)
- Optional full coverage at checkout
Cons:
- Full payment often required upfront
- Some lesser-known rental partners may have mixed reviews
DiscoverCars earns top marks for offering real-time availability and competitive prices. If you want peace of mind and clear pricing — this is the best option.
#2 Expedia Travel: Vacation Homes, Hotels, Car Rentals, Flights
image Credit: Expedia
Expedia is more than just flights and hotels. Their car rental section is robust, offering bookings with major providers like Hertz, Avis, and Enterprise directly through their platform.
Pros:
- Easy to bundle with flights and hotels
- Wide selection of cars and companies
- Loyalty points with Expedia Rewards
- Mobile app for fast booking
Cons:
- Hidden fees can appear at checkout
- Less flexible cancellation policies
- May not always show the lowest prices
Expedia is a solid option if you’re planning a full trip and want everything in one place. But for just cars? Other sites offer better transparency.
#3 Trip.com
Popular in Asia but gaining ground globally, Trip.com is known for its intuitive interface and price-matching guarantee. It aggregates prices from dozens of local and international providers, including Hertz at MSY.
Pros:
- Often features promotions and coupons
- App is user-friendly and quick
- Reliable price comparison engine
- Great for last-minute bookings
Cons:
- Customer service can be hit or miss
- Some listings lack detailed policy descriptions
Trip.com is great if you’re tech-savvy and looking for a deal — just make sure you read the fine print on insurance and return policies.
#4 GetRentACar.com
image Credit: GetRentACar.com
GetRentACar.com is an emerging rental aggregator focusing on flexibility and local partnerships. While it includes big names like Hertz, it’s best known for its wide selection of independent and boutique agencies.
Pros:
- Great for local or off-brand rental agencies
- Often cheaper than mainstream competitors
- Easy-to-navigate booking system
- Short-term and long-term rental options
Cons:
- Limited customer service hours
- Some users report inconsistent vehicle availability
- Insurance options vary greatly by provider
It’s a hidden gem if you’re looking for budget rentals, but make sure to research the individual rental company’s reputation.
#5 GetTransfer.com
image Credit: Discovercars
Though better known for airport transfers, GetTransfer.com also offers car rentals in major cities — including New Orleans. It stands out with its “bid-based” system, where rental providers send you offers, and you choose the best one.
Pros:
- Potential to score deeply discounted deals
- Ideal for unique trips and one-way rentals
- Direct communication with providers
- Flexible terms
Cons:
- Limited car selection at some airports
- Interface not as polished as others
- No real-time inventory; offers may take hours
GetTransfer.com is great for those who don’t mind waiting a little to save a lot. It’s not ideal for last-minute planners but can be a money-saver if you book early.
Airport Navigation Tips for Picking Up Your Rental Car
Finding your way through an airport can be overwhelming, especially after a long flight. Fortunately, picking up your Hertz rental at Louis Armstrong New Orleans International Airport (MSY) is a straightforward process if you know what to expect.
Step-by-Step Directions
- Arriving at the Terminal:
After landing, follow signs for baggage claim and ground transportation. If you’ve checked bags, grab them first before heading to the rental car center. - Accessing the Consolidated Rental Car Facility (CONRAC):
MSY offers a centralized rental facility just a short walk from the terminal. There’s a covered pedestrian walkway connecting the terminal to the CONRAC, clearly marked and well-lit — you won’t need a shuttle. - Finding the Hertz Counter:
Inside the rental car center, look for the Hertz desk. It’s prominently displayed and usually has a separate Gold Plus Rewards area for members, which can save you time. - Vehicle Pickup:
Once you’ve signed your agreement, staff will direct you to the rental garage. Your vehicle will either be waiting for you with keys inside or you’ll be handed keys at the counter.
Helpful Tips
- Bring a printout of your reservation: Though digital confirmations are accepted, printed copies can speed up the check-in.
- Inspect the vehicle: Always do a walkaround. Note any scratches or damage on the rental agreement or take photos.
- Know the exit route: Once in your vehicle, signage will guide you toward the airport exit and nearby highways.
Return Process
Returning your vehicle is equally easy. Just follow signs back to the Rental Car Return area located at the same facility. Park in a designated Hertz spot, wait for an attendant, and they’ll issue your return receipt. A quick check and you’re on your way to the terminal.
Pro Tip: Allow at least 20 minutes for vehicle return during peak hours or holidays to avoid rushing to your flight.
Driving Tips in New Orleans
If this is your first time driving in New Orleans, there are a few things you should know to ensure a smooth and safe journey. The city has its own unique driving culture — a blend of Southern hospitality and urban unpredictability.
Understand Local Road Rules
- Speed Limits:
- Residential Areas: 25–30 mph
- Main Roads/Highways: 55–70 mph
- Seatbelt Laws: Mandatory for all passengers
- Phone Use: Hands-free devices are required by law
- Alcohol Limits: Louisiana has strict DUI laws (BAC limit is 0.08%)
Navigating Downtown
The French Quarter and central areas can be congested. Many streets are one-way and can change direction seasonally for traffic flow. Use GPS with live traffic updates to avoid getting stuck.
- Avoid driving in the French Quarter — it’s narrow, tourist-packed, and full of unexpected turns.
- Canal Street is a main artery but can back up during rush hour.
- Be cautious of streetcars — they always have the right of way.
Parking Tips
- Street Parking: Metered and limited. Always read signs — some areas are resident-only.
- Garages: Safest option downtown. Rates range from $10 to $25/day.
- Apps: Use apps like ParkMobile or SpotHero to book in advance.
Tolls & Bridges
Most routes in New Orleans are toll-free, but some bridges, like the Lake Pontchartrain Causeway, charge a toll ($5 for cash, $3 for tag holders). Hertz rentals may come equipped with toll passes — check your vehicle or ask at pickup.
Weather Awareness
Rainstorms can flood roads quickly — avoid underpasses and low-lying areas. During hurricane season (June–November), monitor alerts and avoid long drives if storms are forecasted.
Driving in New Orleans takes a bit of patience, but it’s also one of the best ways to experience hidden gems beyond the tourist areas — think Bayou drives, plantation roads, and historic neighborhoods like the Garden District.
Alternatives to Hertz at New Orleans Airport
Hertz may be the top choice for many travelers, but it’s not the only game in town. Several other rental agencies operate from MSY’s consolidated rental car center, offering various price points, vehicle options, and perks.
Top Alternatives to Consider
- Enterprise Rent-A-Car
- Known for great customer service and a wide range of vehicles.
- Ideal for business travelers or long-term rentals.
- Budget
- One of the most affordable options.
- Frequent promotions and discount codes available.
- Alamo
- Excellent for families, with plenty of SUVs and minivans.
- Smooth self-check-in process via kiosk.
- Avis
- Good for luxury or premium vehicles.
- Strong loyalty program (Avis Preferred).
- National Car Rental
- Perfect for business travelers.
- Offers the “Emerald Aisle” — choose any car in your reserved class.
Quick Comparison Table
| Company | Fleet Variety | Speed of Service |
|---|---|---|
| Hertz | Excellent | Fast |
| Enterprise | Good | Medium |
| Budget | Fair | Medium |
| Alamo | Good | Fast |
| Avis | Excellent | Medium |
When to Choose an Alternative
- Looking for the cheapest deal: Budget or Alamo
- Want flexible return policies: Enterprise
- Need premium or specialty cars: Avis
- Traveling with a large group or kids: Alamo or National
While Hertz excels in many areas, comparing prices and policies can reveal better deals depending on your needs.
Customer Reviews and Experiences
It’s one thing to know the facts, and another to hear real-world stories from fellow travelers. Customer experiences with Hertz at MSY are generally positive, but here’s a balanced look at what renters are saying.
What People Love
- Speedy Service:
“I landed, grabbed my bag, and was driving within 20 minutes. That’s impressive!” — Julie R., Atlanta - Clean, New Vehicles:
“The SUV I rented had only 3,000 miles on it and was spotless inside.” — Michael L., Chicago - Flexible Policies:
“I had to change my drop-off time, and the Hertz rep handled it with zero issues.” — Ana M., San Diego - Friendly Staff:
“The desk agent gave me some local tips — even suggested a jazz bar!” — Tom P., London
Common Complaints
- Long Wait Times During Peak Hours:
“Saturday mornings are a zoo. Took nearly 45 minutes to get my car.” — Ben S., Houston - Unexpected Charges:
“I was charged for not refueling, but I had a full tank. Took 3 days to resolve.” — Karen D., Orlando - Limited Availability for Specialty Vehicles:
“Wanted a convertible, but they only had sedans. Book early!” — Marcus Y., Toronto
Overall Rating: 4.3/5
The consensus? Hertz at MSY is a reliable and professional operation, especially if you book in advance and understand their policies. Avoiding peak times and thoroughly checking your car before leaving can help you steer clear of most issues.
Final Thoughts – Is Hertz at MSY the Right Choice?
Let’s bring it all together. Renting a car at the Louis Armstrong New Orleans International Airport can either be a smooth start to your trip or a frustrating delay. Choosing Hertz helps tip the odds in your favor for a seamless and satisfying experience.
From their prime location at the MSY rental facility to their wide range of vehicles — from compact cars to luxury SUVs — Hertz offers options that cater to every kind of traveler. Add in perks like Gold Plus Rewards membership, efficient service, and a strong reputation, and it’s easy to see why so many travelers trust Hertz for their New Orleans journey.
Yes, you may encounter occasional hiccups like peak-time waits or higher fees for extras. But when you’re prepared — booking early, understanding insurance, using comparison tools like DiscoverCars — you can avoid these common pitfalls.
If flexibility, dependability, and a reputable name are important to you, then Hertz at MSY is a smart and safe bet. Whether you’re cruising down Bourbon Street or venturing into bayou country, having your own ride makes exploring New Orleans infinitely more rewarding.
Conclusion
Choosing the right rental car service at an airport like Louis Armstrong New Orleans International Airport is about more than just price — it’s about the entire experience. With Hertz, you’re opting for a brand that prioritizes customer convenience, vehicle quality, and flexible booking options. From the seamless pickup process to a variety of vehicle types and competitive policies, Hertz Car Rental at MSY proves to be a top-tier choice for all types of travelers.
Plus, using comparison tools like DiscoverCars, Expedia, and Trip.com can help you secure the best deal — giving you both confidence and control over your booking. We’ve broken down the policies, costs, alternative options, and real reviews to give you a clear picture of what to expect.
So the next time you fly into New Orleans, skip the stress and hit the road with a Hertz rental car — your gateway to a truly unforgettable adventure.
FAQs
1. Can I rent a Hertz car at MSY without a credit card?
Yes, but you’ll need a debit card with a Visa or Mastercard logo. Hertz may place a hold on your account and might require proof of return travel.
2. Is there a penalty for returning the car early?
No penalty, but your total cost might not change — you’ll still pay for the full rental period unless you notify them in advance.
3. Does Hertz charge extra for additional drivers?
Yes, usually around $13 per day, unless the additional driver is a spouse or domestic partner.
4. Are one-way rentals allowed from MSY?
Yes, Hertz offers one-way rentals, though a drop fee may apply depending on the destination.
5. Is smoking allowed in Hertz rental cars?
Absolutely not. Smoking is prohibited, and violations can lead to hefty cleaning fees.