Introduction
Planning a trip to the vibrant city of New Orleans? Whether you’re visiting for business, leisure, or a bit of both, there’s a good chance you’ll need a rental car to explore the area at your own pace. But here’s the catch—navigating airports can be confusing, and the rental car process at New Orleans International Airport (MSY) isn’t as straightforward as picking up your car just outside the baggage claim.
Many first-time travelers flying into MSY are surprised to find that the rental car facility is not inside the main airport terminal. Instead, it’s located offsite, requiring a short shuttle ride to reach it. Not knowing this in advance can add unnecessary stress, especially if you’re on a tight schedule or arriving late at night.
In this guide, we’ll walk you through everything you need to know—from deplaning to driving off in your rental car. You’ll learn about the airport layout, how to find the rental car shuttle, what to expect during the shuttle ride, and tips for a smooth pick-up and return process. Whether you’re a seasoned traveler or this is your first time flying into MSY, this step-by-step blog post will ensure your car rental experience is hassle-free.
Understanding the Layout of MSY (Louis Armstrong New Orleans International Airport)
Airport Terminal Overview
The Louis Armstrong New Orleans International Airport (MSY) is a relatively modern airport with a user-friendly layout, but like most major airports, it can feel overwhelming after a long flight. The airport’s main terminal is divided into four concourses: A, B, C, and D. All concourses funnel passengers toward a central baggage claim area located on Level 1.
Once you arrive, your first stop will naturally be the baggage claim area to collect any checked luggage. Level 1 is also where most ground transportation services—like rideshares, taxis, and shuttles—depart from. The airport does a decent job of signage, but in the rush of deplaning and grabbing your bags, it’s easy to miss directional signs.
Knowing the terminal layout ahead of time will help reduce confusion. Arrivals happen on the lower level, departures from the upper level. After collecting your baggage, your next priority will be finding the shuttle service to the car rental center, which is not directly connected to the terminal building.
Distance Between Terminal and Rental Car Facility
Here’s a key detail many travelers don’t realize until they arrive: the rental car facility at MSY is not within walking distance of the terminal. In fact, the facility is situated across active airport taxiways and runways, making pedestrian access strictly prohibited for safety reasons.
The actual address for the Consolidated Rental Car Facility (CRF) is 600 Rental Blvd, Kenner, LA 70062. This location is roughly a 10 to 15-minute shuttle ride from the main terminal under normal traffic conditions. During peak times or due to airside traffic control issues, the shuttle ride can stretch to 20–30 minutes.
For safety and logistical reasons, the only way to reach the CRF from the terminal is via the official airport rental car shuttle. This can catch some people off guard—especially if they’re in a hurry to get on the road.
In short: walking is not an option. The shuttle is mandatory.
Locating the Rental Car Shuttle After Arrival
Exiting Your Gate and Heading to Baggage Claim
Once your plane lands and you’ve disembarked, your first task is to make your way toward the baggage claim area. MSY’s airport signage is clearly marked in English, and digital flight information monitors guide you to the correct baggage carousel for your flight.
Follow the overhead signs that say “Baggage Claim” or “Ground Transportation.” These will lead you down escalators or elevators (depending on your arrival gate) to Level 1 of the terminal. This level is where all passengers collect their checked luggage and where ground transportation options begin.
If you only brought carry-on luggage, you can bypass the baggage claim but still follow the same signs towards Ground Transportation since that’s where the rental car shuttles pick up.
Following Airport Signs for Rental Car Shuttle
After collecting your luggage, continue looking for signs that say “Rental Car Shuttle” or “Rental Car Center Shuttle.” The airport has done a decent job placing these signs throughout Level 1, but they’re sometimes overshadowed by other transportation signs for taxis, rideshares, or hotel shuttles.
The rental car shuttle pick-up zone is located adjacent to the Long-Term Parking Garage near the Ground Transportation area. This means you’ll likely need to cross a small street using designated crosswalks, following sidewalk paths clearly marked with painted directions and signboards.
There’s often a small, covered waiting area where the shuttles pull up. During peak travel times (weekends, holidays), you may see a line of passengers with luggage waiting here for the next available shuttle.
Shuttle Pickup Area Details
To avoid waiting at the wrong location, make sure you’re standing at the designated Rental Car Shuttle Stop. Unlike hotel shuttles or other private transport, the MSY rental car shuttle is run directly by the airport authority and services all rental car customers heading to the consolidated facility.
A few quick tips for a smoother experience:
- The shuttles are typically large, clearly marked buses.
- They may loop around several times picking up passengers.
- Wait times between shuttles usually range from 5 to 10 minutes, but during very busy hours, you may wait a bit longer.
- If you’re unsure whether a bus is the right one, just ask the driver, “Is this going to the rental car center?”
Drivers are used to travelers being unfamiliar with the process and will happily confirm.
Understanding the Shuttle Service to the Rental Car Facility
Frequency and Operating Hours
Good news! The rental car shuttle service at MSY operates 24 hours a day, 7 days a week. This means whether you arrive on a red-eye flight at 2 AM or during the midday rush, there’s always a shuttle ready to transport passengers to the rental car facility.
During the daytime, especially during normal business hours (8 AM to 8 PM), shuttles run approximately every 5 to 7 minutes. After-hours, the frequency may drop to every 15–20 minutes, but service continues around the clock.
This constant service ensures that even if your flight is delayed or your plans change last minute, you won’t be stranded at the terminal wondering how to reach your rental car.
Shuttle Ride Duration
Once you board the shuttle, you’ll be en route to the Consolidated Rental Car Facility (CRF). The ride typically takes between 10 to 15 minutes, depending on airport traffic, time of day, and any ongoing construction or airside activity.
The shuttle follows a designated airport route that navigates around runways and restricted areas. This is why the ride may feel longer than expected, especially if you’re accustomed to airports where rental car centers are within walking distance. During peak times (holiday weekends, festivals like Mardi Gras, or sporting events), the shuttle ride may extend to 20–30 minutes.
If you’re traveling with young children, elderly passengers, or those with mobility issues, you’ll be happy to know the shuttles are equipped with ADA-compliant features, including wheelchair lifts and priority seating.
Another helpful feature: most shuttles come with luggage racks or dedicated luggage space, making it easier for travelers carrying multiple bags. Just keep your personal items and important documents with you on the shuttle, especially your driver’s license, credit card, and rental car reservation confirmation.
Accessibility Features
MSY takes passenger comfort and accessibility seriously. The rental car shuttles are designed to accommodate travelers with various mobility needs.
Key accessibility features include:
- Wheelchair lifts for easy boarding and deboarding
- Low-floor buses with step-free entry
- Priority seating areas for seniors, pregnant women, and people with disabilities
- Audio announcements to inform passengers of stops and directions
- Visual signage inside the shuttle for hearing-impaired travelers
If you anticipate needing special assistance, it’s a good idea to notify your rental car company in advance. They can coordinate with the shuttle service to ensure your needs are met.
Arriving at the Consolidated Rental Car Facility
Facility Address and Layout
After your shuttle ride, you’ll arrive at the Consolidated Rental Car Facility (CRF) located at:
📍 600 Rental Blvd, Kenner, LA 70062
This modern facility was built to streamline the rental process for travelers arriving at MSY. The building is large, clearly marked, and has dedicated zones for each rental car company operating at the airport.
Once you step off the shuttle, you’ll enter the main customer service area through sliding glass doors. Inside, you’ll find multiple counters lined up—each labeled with the name and logo of a specific rental car brand.
The CRF is climate-controlled (great for those humid New Orleans days) and equipped with ample seating areas, restrooms, and even vending machines for snacks and drinks if you need a quick refreshment.
Rental Company Counters
Here’s a list of major rental car companies located inside the CRF at MSY:
- Enterprise Rent-A-Car
- National Car Rental
- Alamo Rent A Car
- Hertz
- Avis
- Budget
- Dollar Rent A Car
- Thrifty Car Rental
- Sixt Rent A Car
Each company has its own check-in counter, typically staffed during most flight arrival times. During late-night or very early morning hours, some counters may have limited staff or may use kiosks for expedited self-service.
Tips for a faster experience:
- If you’ve joined a loyalty program like Hertz Gold Plus, National Emerald Club, or Enterprise Plus, you may be able to skip the counter altogether and head straight to your vehicle.
- Have your driver’s license, credit card, and rental confirmation number ready before approaching the counter.
Collecting Your Vehicle
After completing your rental paperwork at the counter, you’ll be directed toward the vehicle pick-up area, located just outside the rear doors of the facility.
Rental cars are typically organized by brand and category (compact, midsize, SUV, etc.), with rows clearly labeled. Staff will either assign you a specific vehicle or give you the option to select from available cars in your booked category.
Before driving away, take a few minutes to inspect the car thoroughly:
- Check for any dents, scratches, or interior damage
- Verify fuel level matches what’s listed on your contract
- Confirm mileage
- Make sure you have a working GPS (if requested) and other accessories
If you notice any issues, inform a staff member before leaving the lot.
Once you’re set, use the provided exit lane and follow the signs that guide you toward the nearest interstate or your destination in New Orleans.
Returning Your Rental Car Before Departure
Return Procedures
Returning your rental car at MSY is straightforward but does require some time planning. The return location is the same CRF at 600 Rental Blvd, Kenner, LA.
Here’s how to return your car smoothly:
- Follow airport signage for “Rental Car Return” as you approach the airport from I-10 or nearby roads.
- Enter the CRF and follow directional signs for your rental company’s return lane.
- A staff member will greet you, check the car’s condition, fuel level, and mileage.
- You’ll receive a receipt confirming the return.
If you’re returning during non-business hours, most companies have after-hours key drop boxes where you can securely leave your keys and completed rental agreement. Always double-check your rental company’s policy on this before your trip.
Shuttle Back to the Terminal
After dropping off your vehicle, make your way to the Rental Car Shuttle pick-up point located just outside the return area.
The shuttles run on the same schedule as they do for arrivals—roughly every 5 to 10 minutes during the day, with slightly longer waits overnight.
Plan for at least 30–45 minutes from the time you return your vehicle to when you’ll arrive back at the main terminal. This buffer is especially important during peak travel periods when shuttles may fill quickly.
Once back at the terminal, you’ll be dropped off on the Departures Level near airline check-in counters.
Time Management Tips for Rental Car Pick-up and Return
How Early Should You Arrive for Returns
One of the most common questions travelers ask is: “How much time should I allow to return my rental car before my flight?”
The general recommendation is to arrive at the rental car facility at least 90 minutes before your flight’s boarding time. This allows enough time for:
- Navigating to the rental return entrance
- Completing the check-in and vehicle inspection
- Boarding the shuttle back to the terminal
- Passing through airport security checkpoints
If you’re traveling during holidays, Mardi Gras season, or big local events like the New Orleans Jazz & Heritage Festival, add an extra 30–45 minutes.
Dealing with Long Waits
Although MSY works hard to keep shuttle wait times short, things can back up, especially if multiple flights arrive or depart within the same time window.
Here are a few ways to prepare for potential delays:
- Build extra buffer time into your schedule
- Use online check-in for your airline to save time at the terminal
- Consider priority security lanes if you’re eligible
- Opt for after-hours returns if you’re catching a super early flight
- Keep snacks and water handy, especially if traveling with kids
If you’re running late, notify your airline or check TSA security wait times on the airport’s website to avoid missing your flight.
Alternative Rental Options Near New Orleans Airport
Off-Airport Car Rental Locations
If you’re looking for potentially lower rates or simply want to avoid airport congestion, you might consider renting a car from one of the off-airport rental locations near MSY. Areas like Kenner, Metairie, and even parts of New Orleans proper offer numerous rental outlets.
Here’s why some travelers choose off-airport locations:
- Lower prices: Airport rentals often come with additional fees and surcharges. Off-airport locations can save you a significant amount on daily rates and taxes.
- More vehicle availability: During peak tourist seasons, airport rental lots may run low on inventory. Off-airport branches sometimes have a better selection.
- Quicker service: Smaller locations often mean shorter lines and faster customer service.
Popular off-airport rental locations near MSY include:
- Enterprise branches on Veterans Blvd, Airline Drive, and in Metairie
- Hertz and Budget locations along Williams Blvd
- Local rental agencies offering weekend specials
However, here’s the trade-off: you’ll need transportation to get there. That could mean taking a rideshare (Uber, Lyft) or a taxi from the airport. In some cases, off-airport rental companies may offer their own private shuttles—but always check ahead of time.
If your trip allows for it and you’re staying near one of these locations, it’s definitely worth comparing prices before booking.
Ride-Sharing Services
In recent years, services like Uber and Lyft have become popular alternatives to traditional rental cars—especially for travelers staying mostly within the French Quarter, Downtown, or Warehouse District, where parking is limited and expensive.
Here’s when ride-sharing might make more sense than renting a car:
- Short stay trips (1-2 days)
- Business travelers with back-to-back meetings in the city
- Tourists focusing on downtown attractions
- Visitors uncomfortable driving in unfamiliar cities
New Orleans is a walkable city, and public transportation like streetcars and buses cover most major tourist spots. Combine that with rideshare services, and many visitors find they don’t need a car at all.
But, if you plan on exploring areas like Plantation Country, Bayou Tours, or driving down to Baton Rouge or the Gulf Coast, renting a car from MSY or nearby locations remains your best bet.
Final Tips for a Smooth Rental Experience at MSY
Essential Things to Remember
Let’s recap the most important things you should keep in mind when renting a car from New Orleans International Airport:
- You cannot walk to the rental car facility.
- It’s offsite and only accessible via the airport-operated shuttle.
- Plan extra time for shuttle rides.
- Give yourself at least 30–45 minutes, especially during busy travel hours.
- Book your rental car in advance.
- MSY gets a high volume of visitors year-round, and car inventory can get tight.
- Have all your documents ready.
- Driver’s license, major credit card, and confirmation number will speed up check-in.
- Inspect your rental vehicle before driving off.
- Check for any damages and verify fuel levels to avoid disputes later.
Knowing these details ahead of time will help you avoid last-minute surprises and make your journey from plane to car as seamless as possible.
Contact Information for Rental Companies
For your convenience, here are the customer service contact numbers for the major car rental agencies at MSY:
| Rental Company | Phone Number |
|---|---|
| Enterprise | (833) 789-0983 |
| Hertz | (504) 468-3695 |
| Avis | (504) 464-9511 |
| Budget | (504) 467-1296 |
| Alamo | (833) 789-0984 |
| National | (833) 789-0985 |
| Sixt | (888) 749-8227 |
| Thrifty | (504) 467-3670 |
| Dollar | (504) 467-3675 |
Before your trip, it’s always a good idea to double-check shuttle schedules, confirm your reservation details, and note down your rental company’s phone number in case of any arrival delays or flight disruptions.
Conclusion
Renting a car at Louis Armstrong New Orleans International Airport (MSY) doesn’t have to be a stressful experience. While the offsite location of the rental car facility can catch some travelers off guard, with a little preparation and knowledge of the airport’s layout and shuttle system, you can transition from airplane to automobile with minimal hassle.
The key is planning ahead. From following clear signage in the terminal to boarding the dedicated rental car shuttle, knowing each step of the process ensures a smooth start to your New Orleans adventure.
Whether you’re in town for a weekend getaway, a week-long business trip, or an extended road trip along the Gulf Coast, renting a car gives you the flexibility to explore everything this lively region has to offer.
So next time you land at MSY, keep this guide handy. Follow the steps outlined, stay patient during shuttle wait times, and enjoy your journey from the airport to your rental car with confidence.
FAQs
1. Can I walk to the rental car facility at MSY?
No. The rental car facility is across active airport runways, making pedestrian access prohibited. You must take the airport’s rental car shuttle to reach the facility.
2. How often does the rental car shuttle run at MSY?
Shuttles typically run every 5 to 10 minutes during the day and every 15–20 minutes overnight. The service operates 24/7 to accommodate all arriving and departing flights.
3. Are rental cars available 24/7 at New Orleans Airport?
Yes, but some rental company counters may have limited staffing during late-night hours. After-hours reservations and key pickups/drop-offs are possible, but check your specific rental company’s policy before arrival.
4. How long does it take to get from the terminal to the rental facility?
Plan for 15 to 30 minutes total, including waiting for the shuttle, the ride itself, and walking to your rental counter.
5. Is there parking for personal vehicles near the rental car center?
No. The rental car center is strictly for rental car customers. If you need to park a personal vehicle, use the Long-Term or Economy Parking Lots located near the airport terminal.