Looking to rent a car in 2025 but tired of inflated prices and complicated booking systems? Enter GetRentacar, an innovative car rental platform that’s making waves across the travel world. With a unique tender system, no-deposit options, and a massive global inventory, it’s quickly becoming a popular choice for travelers and locals alike.
But is GetRentacar truly reliable? Or is it another too-good-to-be-true startup? In this deep-dive review, we’ll explore everything from its user experience to its most common complaints, so you can decide if it’s worth your time (and money).
Whether you’re planning a European road trip, a quick airport transfer, or need a van for a family getaway, this review will help you understand if GetRentacar is the right fit for your needs in 2025.
What is GetRentacar?
GetRentacar is a peer-to-peer (P2P) car rental platform that connects travelers with individual car owners and local rental businesses. Unlike traditional rental services like Hertz or Avis, GetRentacar doesn’t own any vehicles—it’s simply the middleman, offering a digital space where users can find, book, and pay for a vehicle.
Founded with the goal of simplifying and lowering the cost of vehicle rental, the platform operates across more than 100 countries, offering cars, motorcycles, SUVs, minivans, and even luxury vehicles. The unique twist? Instead of just selecting from a static list of cars, users can submit a rental request and receive multiple offers from car owners—sometimes at significantly lower prices.
It also prides itself on offering “no deposit” and “free cancellation” on many listings—major advantages for travelers wary of hidden costs or last-minute changes.
And with the growth of remote work, digital nomadism, and flexible travel habits post-pandemic, GetRentacar is catching on fast with global users looking for convenience and affordability in one place.
How Does the Platform Operate?
Image Credit: GetRentacar
Let’s break down the core of how GetRentacar actually works—because this isn’t your average rental site. The most unique part of their platform is the tender system, a process that flips the script on traditional rentals.
Here’s how it works:
Step 1: Submit a Request
Instead of browsing a long list of cars, you begin by filling out a short form with your rental preferences—location, dates, vehicle type, etc.
Step 2: Get Offers
Local car owners and rental companies receive your request and respond with their offers. This creates a bidding atmosphere, often resulting in cheaper prices than standard rentals.
Step 3: Choose and Book
You choose from the received offers. Each one includes full details—photos, car type, year, pricing, pickup/drop-off terms, and cancellation rules.
Step 4: Pay and Communicate
Once booked, you pay via the platform. Then, you’re able to directly communicate with the vehicle owner for handover, specifics, or special requests.
The process adds a level of flexibility and cost-competition missing from traditional rentals. However, it does also require more direct interaction, which may be a downside for those wanting a completely hands-off experience.
Key Features of GetRentacar
So, what exactly makes GetRentacar stand out? Let’s break down its most praised features:
Image Credit: GetRentacar
1. Tender-Based Pricing
Arguably its crown jewel, the tender model allows renters to receive multiple competitive offers, often beating traditional rental prices. This is especially useful in high-demand or expensive locations.
2. Vast Vehicle Selection
From basic sedans to 7-seat SUVs, and even motorcycles in Southeast Asia, GetRentacar features a global inventory of over 70,000+ vehicles. Whether you’re traveling light or moving with a group, there’s a vehicle for every occasion.
3. No Deposit & Free Cancellation
Unlike most car rental companies, many listings on the platform come with zero deposit requirements and full cancellation flexibility, giving peace of mind to those who like to plan on the go.
4. Mobile App Functionality
Available on both Android and iOS, the app boasts a sleek design, fast browsing, and real-time offer tracking. With a 4.9/5 average rating, users love its intuitive interface.
5. Real Vehicle Photos
Each listing comes with actual photos of the car, so you know exactly what to expect—not a stock image that hides scratches or wear.
6. Long-Term and Cross-Border Options
Need a car for a month? Want to drive from Georgia to Armenia? Many owners offer customized long-term rates and cross-border permissions that you’d never get from a traditional agency.
Pros of Using GetRentacar
Let’s talk perks. Why are more travelers switching to GetRentacar?
Image Credit: GetRentacar
1. Incredible Cost Savings
One of the most consistent pieces of feedback from users is just how cheap the rentals can be. The tender-based bidding drives down prices, especially in competitive cities. Users report savings of up to 50% compared to airport rental agencies.
2. Flexible & Transparent Bookings
The ability to cancel easily, avoid deposits, and talk directly to the car owner means fewer surprises. No hard-to-read contracts or fine print.
3. Better Variety & Availability
Especially in tourist hotspots or underserved areas, GetRentacar often has more variety and better availability than standard companies.
4. Personalized Experience
Speaking with the car owner can make things smoother—like requesting child seats, early pickups, or local travel tips. It adds a human touch to what’s often a cold transaction.
5. Speedy Process
The entire booking—from request to confirmation—can happen in under 10 minutes. No long queues or paperwork.
Cons and Common Complaints
But no service is perfect—and GetRentacar has its fair share of issues.
1. Limited Platform Support in Disputes
If something goes wrong—say the car isn’t as described or the owner flakes—support often passes the issue back to the owner. Some users feel left in the cold.
2. Booking and Technical Glitches
A few reviewers reported last-minute cancellations, bugs in the app, or listings that were still live even though cars weren’t available.
3. Deposit and Refund Delays
Even with no-deposit listings, some cars require one. Users reported slow deposit returns, sometimes taking weeks without a clear timeline.
4. Owner Reliability Varies
Since you’re renting from individuals or small companies, the quality of service varies widely. Some owners are amazing; others, not so much.
GetRentacar vs Traditional Car Rentals
Image Credit: GetRentacar
When comparing GetRentacar with big-name rental agencies like Hertz, Enterprise, or Sixt, the differences are more than just surface level—they go deep into how the platforms operate, how much you pay, and how flexible your rental experience is.
1. Pricing and Cost Transparency
Traditional rentals often come with hidden fees: insurance, service charges, taxes, airport pickup surcharges, and more. These can inflate the cost by up to 30% compared to the listed price.
GetRentacar, on the other hand, provides transparent final pricing upfront. Since owners are competing for your business through the tender system, you often receive better deals—particularly in competitive or tourist-heavy locations.
For example, a 7-day rental of a compact car in Barcelona through Hertz might cost you €350 after taxes and insurance. On GetRentacar, you might get offers ranging from €220–€280 for the same time period, depending on vehicle condition and features.
2. Flexibility and Customization
GetRentacar offers far more flexibility. Many owners are willing to accommodate late returns, cross-border travel, and even pet-friendly rentals. Want to drop the car at your Airbnb instead of the airport? That’s often negotiable.
In contrast, traditional agencies usually have strict return times, late fees, and standardized service rules. Everything is by the book.
3. Customer Support and Safety Nets
This is one area where traditional agencies often win. Big rental brands have 24/7 call centers, multilingual agents, and established insurance partnerships. If something goes wrong, you have a corporate chain of accountability.
With GetRentacar, you’re mostly relying on the car owner to solve issues. The platform steps in occasionally, but only for technical or payment-related disputes. If the owner cancels last-minute, your options may be limited.
So, if peace of mind is your top priority, a legacy agency might be better. But if you want to save money and are okay with a more DIY experience, GetRentacar is hard to beat.
User Experience and Real Reviews
The voice of the customer never lies. We analyzed hundreds of reviews across platforms like Trustpilot, App Store, and independent blogs, and here’s what we found.
Positive Experiences
- Denis Kireev (Trustpilot): “Everything went quickly. They helped me resolve an issue with the car owner and even found me a better vehicle. Very satisfied.”
- Family Traveler Review (Revieweek): “We had 7 people plus a dog and needed a van from Yerevan to Tbilisi. Found a perfect vehicle. The manager was polite, arrived on time, and spoke multiple languages.”
Many users praised the ease of use, competitive prices, and fast booking process.
Neutral Feedback
- Some users mentioned the app was “good but a bit buggy” or noted delays in customer service responses.
- A few commented that the process felt more like a car marketplace than a rental agency, which isn’t necessarily a bad thing—just different.
Negative Reviews
- Complaints about deposit returns not happening in time (sometimes delayed by over 3 weeks).
- Issues with owners canceling last minute without alternatives offered.
- A few called it “a middleman app” that disappears once the booking is made.
Review Summary Table
| Platform | Avg. Rating | Positive (%) |
|---|---|---|
| Trustpilot | 4.5 / 5 | 77% |
| App Store | 4.9 / 5 | 85%+ |
| Tenereteam | 4.3 / 5 | 70% |
| Revieweek | 4.4 / 5 | 80% |
Who Should Use GetRentacar?
This platform isn’t for everyone. But for the right user, it’s a fantastic tool that offers real value. Here’s a breakdown of who should (and shouldn’t) consider using GetRentacar:
Ideal For:
- Budget Travelers: Looking to save money without sacrificing comfort? This is your go-to platform.
- Digital Nomads: Long-term rentals and global availability make it easy to rent across borders.
- Families and Groups: Vans, SUVs, and even buses are available—often at much lower prices than corporate rentals.
- Frequent Flyers: If you travel a lot for work, booking through the app saves time and lets you tailor each rental.
- Adventurous Drivers: Want to take a road trip across countries, or need a 4×4 for a mountain drive? You’ll find it here.
Not Ideal For:
- First-Time Travelers: If you’re new to renting cars or international travel, the direct-to-owner model might be too overwhelming.
- High-Stress Situations: Need a guaranteed pickup at midnight from a foreign airport? Consider sticking to a traditional rental agency.
- Business Travelers with Strict Schedules: Unpredictable elements like owner response times or last-minute changes may not suit tight itineraries.
In summary, if you value price, variety, and flexibility over hand-holding and guarantees, GetRentacar is an excellent alternative.
Tips for Booking Safely with GetRentacar
To make the most out of your rental and avoid issues, follow these key tips:
Image Credit: GetRentacar
1. Read the Reviews Carefully
Every listing has owner ratings and previous renter feedback. Avoid listings with little or no history, especially for higher-priced vehicles.
2. Communicate in Advance
Message the owner after booking to confirm pickup details. Make sure they respond clearly and are on time. Red flag if they delay responses.
3. Take Photos Before and After Rental
This helps you avoid false damage claims. Snap clear pictures of the interior and exterior, focusing on any existing scratches or dents.
4. Clarify Deposit Terms
Even if the listing says “no deposit,” double-check. If a deposit is required, ask about refund timelines and conditions for deductions.
5. Save Support Contact Info
While support is limited, it’s still available for major issues. Save screenshots of all communications and agreements in case something goes wrong.
By treating the rental like a private transaction (which it basically is), you stay protected and confident throughout the journey.
Safety and Insurance Coverage
One of the most important factors when renting any vehicle—especially through a peer-to-peer marketplace like GetRentacar—is insurance. After all, accidents happen, and the last thing you want is to be stuck with a hefty bill or liability issue abroad.
What Insurance Options Are Available?
GetRentacar claims to provide basic insurance coverage through its platform. This typically includes liability protection, and in some countries, partial collision damage waivers. However, the specifics of what’s included can vary depending on the region and owner.
That’s because most of the cars listed are owned by individuals or local rental companies, who may already have their own policies in place. Some will require renters to purchase additional coverage—either directly through them or via the GetRentacar platform.
How Do You Know What You’re Covered For?
Each listing should clearly state the insurance type and whether:
- The owner provides it
- It’s required to purchase additional insurance
- There’s a deductible (and how much)
- There’s coverage for theft, third-party damage, or accidents
Still, renters should read the fine print carefully. If anything’s unclear, ask the owner directly via chat before confirming the booking.
Owner Responsibility vs Platform Responsibility
This is where things can get murky. If the car breaks down or gets damaged, responsibility often falls on the car owner, not GetRentacar. The platform only intervenes in technical or financial disputes. So if the vehicle isn’t roadworthy or there’s a legal issue, you might be caught in the middle unless it’s spelled out clearly in the agreement.
In short: don’t assume you’re fully protected. Always verify what’s included, and consider purchasing third-party travel insurance that includes rental coverage.
Customer Support Overview
Support is where GetRentacar has received mixed reviews. While some users praise the platform’s fast onboarding and confirmations, others feel stranded when issues arise during the rental period.
How Does Support Work?
GetRentacar operates with in-app support chat, email, and some localized phone numbers (depending on the country). Their goal is to mediate disputes, offer refunds where applicable, and resolve tech-related concerns.
However, support is not 24/7 everywhere, and it’s often limited to business hours in the user’s time zone. In some urgent cases—like car breakdowns—users reported having to deal directly with the car owner rather than receiving immediate help from the platform.
Real Experiences with Support
Some renters describe quick and helpful assistance:
“The owner canceled last minute, but support found me a new car in under 2 hours and refunded the difference. Super responsive.” — Trustpilot Review
Others, however, had very different experiences:
“Car didn’t start at pickup. Owner didn’t respond. Support said to wait but didn’t offer help. Had to use Uber instead and still waiting on refund.” — Tenereteam Review
Support Recommendations
- Always use in-app chat to keep a record of communication.
- If there’s a serious issue, escalate early. Don’t wait until after the trip.
- Document everything—photos, messages, timestamps.
Ultimately, while not as robust as big rental agencies, GetRentacar support is generally responsive—but effectiveness can vary depending on the situation.
App and Website Review
GetRentacar’s mobile app is arguably one of its strongest assets. Designed to make booking intuitive and fast, it has garnered rave reviews on both Android and iOS platforms.
iOS App Store
- Rating: 4.9 / 5
- User Feedback: “Clean interface,” “offers within minutes,” “easy to communicate with owners”
Google Play Store
- Rating: 4.7 / 5
- Common Praise: Fast browsing, real-time offers, simple user experience
Website Interface
On desktop, the website offers a similar experience. The homepage immediately prompts you to select your city and dates, with smart filtering options including:
- Vehicle type (sedan, SUV, minibus, motorcycle, etc.)
- “No Deposit” filter
- Fuel type and transmission
- Availability for cross-border use
Search results load fast, and each listing is complete with:
- Real images of the vehicle
- Owner profile and rating
- Pricing breakdown and cancellation policy
- Location of pickup/drop-off
Technical Glitches
Some users reported occasional bugs—such as getting offers for already-booked cars or app crashing during payment. However, these are infrequent and tend to be resolved quickly with updates.
Overall User Experience
For a platform still growing globally, the UX is remarkably smooth. Booking a car takes about 5–10 minutes, and the tender system adds a feeling of personalization and deal-hunting that other platforms lack.
Trustpilot & External Ratings
To get a full picture of how users perceive GetRentacar, we dug through thousands of public ratings across multiple review platforms.
Trustpilot (Updated 2025)
- Average Rating: 4.5 / 5 (Based on 294 reviews)
- Positive Mentions: Pricing, transparency, owner communication
- Negative Mentions: Refunds, last-minute cancellations, lack of proactive support
Revieweek
- Rating: 4.4 / 5
- Strong reputation in Eastern Europe and Central Asia
- Many travelers from Russia, Georgia, and Turkey praised the platform for good availability and honest pricing
Tenereteam
- Rating: 4.3 / 5
- Highlights both pros and cons in detail
- Offers a “trust score” that factors in owner reliability, system downtime, and refund behavior
What These Scores Tell Us
Across platforms, 70–80% of users are satisfied, with most complaints revolving around human factors like owner behavior or delayed refunds—not the technology itself.
That suggests that while GetRentacar is a solid platform, your experience largely depends on the specific car owner you choose.
Final Verdict
So, is GetRentacar the best car rental platform in 2025?
For many travelers, yes—especially those looking to save money, rent long-term, or explore off-the-beaten-path locations. The tender system, no-deposit options, and wide availability make it a top pick for savvy travelers.
However, it’s not perfect. The platform lacks the bulletproof support systems of major car rental agencies. If you’re someone who needs maximum reliability and guaranteed assistance, this might not be the right choice.
But if you’re flexible, can handle a bit of negotiation, and want a human-driven, cost-effective rental experience, GetRentacar might just be your new favorite travel hack.
FAQs
1. Is GetRentacar legit?
Yes, it’s a legitimate peer-to-peer car rental platform used in over 100 countries, with thousands of successful bookings. Just make sure to read each listing carefully.
2. Can I cancel my booking for free?
Many listings offer free cancellation—but not all. Check the cancellation policy before you confirm the booking.
3. How fast are refunds processed?
If a refund is due, it can take anywhere from 3 to 14 business days, depending on the owner’s bank and payment method. Some delays have been reported.
4. What happens if the car owner doesn’t show?
You should immediately contact support. They’ll try to find an alternative or issue a refund. But outcomes vary depending on timing and location.
5. Is it safe to rent abroad via GetRentacar?
Yes, as long as you follow the platform’s safety steps—verify the owner, document everything, and understand the insurance.